Business Process Analyst III

Job Order Number: lg21252

Posted on Mon, 02/05/2018 - 15:28

Job Order Number: 
lg21252
Job Description: 
Business Process Analyst III needed in Tulsa, OK

• 1 year project duration
• Desk job

The Business Process Analyst III will support the group through facilitation of issue resolution, communicating important information with our customers, and creating a positive customer experience.

The Business Process Analyst III will:

• Support the product line continuous improvement and customer issue resolution processes.
• Coordinate product line transmittals to customers.
• Coordinate equipment design and quality documents utilizing company standard document control processes.
• Support regular reporting.
• Consolidate and publish regular product line updates.
• Develop and maintain positive customer experience initiatives for the product line.
• Coordinate and maintain the GC COE SharePoint with Knowledge Management team.
• Coordinate training.
Desired Skills: 
The ideal Business Process Analyst III will be:

• Responsive to internal/external customer needs providing timely, accurate and high quality interactions.
• Able to use discretion to determine the appropriate alternatives.
• Skilled in more than one process or has developed deep expertise in a single process area.
• Able to provide solutions to a broader range of problems by using existing precedents or procedures.
• MS Word, Excel, OneNote, PowerPoint, and SharePoint skills proficient.

Additional Skills:

• Document management experience in Oil and Gas
- Workflow creation and management in Visio
• Previous customer service experience
• SharePoint maintenance experience
• 4-6 years related experience

Preferred:

• Associate's degree preferred
• Continuous improvement using Lean Production or Six Sigma methodologies
• 7+ years related experience in Document Controls specific to Oil and Gas Industry

EOE F/M/Disabled/Veteran

We are proud of our status as an equal opportunity employer, M/F/D/V.