Employee Customer Service Model

UP's Employee Customer Service Model is designed to provide exceptional customer service to you.

We understand that for you to be successful, we must support you during your assignment. Our Employee Customer Service Model will provide you with that support. The foundation of this model is that "our employees are our customers". What does this mean to you? You have direct access to our in-house staff of personnel that are dedicated to ensuring that your needs are met in a timely manner with the care and respect owed to any of our customers.

Our in-house staff consists of professionals in Human Resources and Accounting. These professionals are there for you to address any need that arises from a payroll question to career counseling. In addition, you will be assigned a UP Representative who will maintain regular and routine communications with you. You are an integral part of our team and it is important to us that you feel like a part of our UP family. From on-site safety meetings to employee socials to one-on-one meetings, our representatives are pro-actively reaching out to you during the course of your assignment.

We are proud of our status as an equal opportunity employer, M/F/D/V.